1. Do we offer Gift Cards?
We offer $20, $50 and $100 Stella’s Home & Kitchen and Virginia Home & Garden Gift Cards. All of our Gift Cards can be used in-store across the entire centre on plants, pots, garden products, and in Stella’s Home & Kitchen and Doncho’s Café. You can purchase Gift Cards online and in-store.
Our Gift Cards are a physical card & no electronic versions can be provided. The entirety of the Gift card must be spent in one transaction, no change will be provided. We recommend customers consider purchasing multiple smaller denominations if the gift recipient may not wish to use the entirety of the Gift Card in one transaction, e.g. x2 $50 cards instead of x1 $100.
Virginia Nursery Pty Ltd Gift Cards expire within 3 years from date of purchase. Please see the Terms + Conditions Page for more information or view our Gift Card range here.
2. Can I bring my dog/pet to the centre?
We do not allow any dogs or pets other than registered Assistance Dogs anywhere in complex, including in the mall, garden centre or in the outdoor seating at Doncho’s Café. This policy is in place for the safety of children and all other customers, as well as in regards to maintaining cleanliness and hygiene standards.
3. Do we offer a delivery service in-store?
We offer a local delivery service for the Adelaide Metro area that is ideal for large orders, trees and pots/water features. You will be charged a delivery fee and allocated a delivery date based on your delivery address at checkout.
4. Do we offer interstate shipping?
We do not currently offer interstate shipping for plants or any products other than Gift Cards outside of South Australia.
5. Do we offer trade accounts?
We offer trade accounts to registered landscapers with an ABN and current Landscapers Licence if the application fits the criteria. You may apply for a trade account by contacting us via email or call us on 8307 6800.
6. What is our warranty policy?
Plants are not subject to warranty. Please contact us with any specific concerns. All consumer products are protected under the ‘Standard 1 Year Consumer Warranty’. Please refer to our Warranty & Refund Policies for more information.